Getting a Berwick builder to fix a defect
From a written complaint to BPC dispute resolution and VCAT.
In short: Most disputes settle once the defect is measured and tied to a standard. Some do not, and the path is set out here.
Put it in writing
Send the builder the defect, the evidence and the standard it breaches. A report makes this specific.
Give a reasonable time
Builders usually respond once they see a measured, referenced item.
BPC dispute resolution
If not resolved, the Building and Plumbing Commission dispute resolution service (formerly DBDRV) is the next step.
VCAT
Unresolved disputes go to VCAT, where an expert witness report prepared to the VCAT practice note is needed.
Keep records
Dates, photos and correspondence all matter if the dispute goes further.
Written by our local inspection team from work carried out in Berwick. Licensed building practitioners, Building & Plumbing Commission registration CDB-U 53425.
